Refunds & Returns

Effective Date: May 9, 2026

We want you to feel confident ordering from CastorCreations.com. This policy explains our 30-day return window, refund process, and how to contact us for return support.

1. 30-Day Return Window

We accept return requests within 30 days of purchase.

If you are not satisfied with your order, please contact us within 30 days so we can assist you.

2. Opened or Used Products

Opened or used body oil may still be eligible for a refund within the 30-day return window.

3. How to Start a Return

To request a return, please email us with your order number, name, and the email address used at checkout.

Return Support
Email: info@castorcreations.com
Phone/Text: +1 (253) 525-8315

4. Return Labels

After reviewing your request, we will email return instructions and, when applicable, a return label.

Please do not send products back without contacting us first.

5. Refund Timing

Upon receipt of the returned product, we will issue a refund to your original form of payment.

Refund posting times may vary depending on your card issuer, bank, or PayPal processing time.

6. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the issue so we can help resolve it.