Frequently Asked Questions
What products does CastorCreations.com sell?
CastorCreations.com offers premium oils made with simple, carefully selected ingredients for skin and hair care.
What are the ingredients?
Our oils are formulated with Ricinus Communis (Castor) Seed Oil and Prunus Amygdalus Dulcis (Sweet Almond) Oil.
FDA Disclaimer & Usage
Our products are cosmetic items intended for external, topical use only. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Always perform a patch test before full application.
Where do you ship?
We currently ship within the United States only. We do not offer international shipping at this time.
How long does order processing take?
Orders are typically processed within 1–3 business days after payment is received. Our daily order cut-off time is 12:00 PM (Noon) PST. Orders placed after this time or on weekends/holidays will begin processing the following business day.
How long does delivery take?
Standard U.S. delivery typically takes 3–7 business days after the order ships. Delivery times may vary due to carrier volume, holidays, weather, or destination.
What payment methods do you accept?
PayPal is our secure payment processor. No PayPal account is required. You may securely check out using all major credit or debit cards through the PayPal guest checkout system.
What will appear on my billing statement?
CastorCreations.com is a subsidiary of LCH Enterprises, LLC. Please note that LCH Enterprises will appear as the merchant name on your credit card or PayPal statement.
What is your refund policy?
We offer a 30-day refund window from the date of delivery. If you are not satisfied with your purchase, please contact us within 30 days for assistance. We stand behind our quality and strive to make every experience positive.